This award seeks to recognise an individual who sets the gold standard for exemplary customer service and leadership, as well as enhancing the overall dining experience in the respective restaurants, bars and banquet facilities. This individual must in the restaurant for a minimum of 2 years, and is directly involved and responsible for at least two food & beverage outlets and banquet facilities in a hotel.

Evaluation criteria:

• Professionalism: The Nominee demonstrates an acute business sense and is proactive and disciplined in ensuring the restaurant performs to the best of its ability.
• Guest relations: The Nominee exhibits good interpersonal skills and is able to build a rapport with the guests. The nominee also understands the needs of the guests and does his/her best to exceed expectations.
• Leadership: The Nominee works well with the kitchen and service staff and clearly defines each team member’s role, empowers his/her team to perform well and develops the skill of each team member.
• Consistency: The Nominee ensures that the establishment’s service standard is constantly kept at a high level.  
• Innovative: The Nominee is adept at adapting to emerging consumer trends and is open to new ideas on how to improve their establishment.