As I embarked on this trip, I had no initial concerns, rather I was more excited to have this observation visit. My intentions were to look at best practises and productivity initiatives in an integrated resort like ours; celebrity chef restaurants, meeting and convention spaces, hotel rooms, retail spaces, theatre and casino. It was great to have the opportunity to work with Mickael Friberg( Director Catering), Oliver Von Brunn(GM, Restaurants) and Matthew Christie(GM, Casino Table Games), all of whom are experienced and knowledgeable with both the front and back of the hotel.
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