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WGA 2020 E-Booklet

Phuture® Foods Restaurateur of the Year

A restaurateur who demonstrates creativity in entrepreneurship and integrity in restaurant operations.

Evaluation criteria:
  • Guest relations: The Nominee exhibits good interpersonal skills is able to build a rapport with the guests. The nominee and also understands the needs of the guests and does his/her best to exceed expectations.
  • Leadership: The Nominee works well with the kitchen and service staff and clearly defines each team member’s role, empowers his/her team to perform well and develops the skill of each team member.
  • Consistency: The Nominee ensures that the establishment’s service standard is constantly kept at a high level.  
  • Innovative: The Nominee is adept at adapting to emerging consumer trends and is open to new ideas on how to improve their establishment.